Refund policy

Return Policy

Depending on the type of figure you purchase, different return conditions apply.

1. Collection Figures

Collection Figures are limited-edition collectible products associated with a unique NFT (Non-Fungible Token) that certifies authenticity and ownership.

Because each NFT is permanently linked to its corresponding physical item and cannot be reset, reassigned, or resold as a "new" NFT, Collection Figures are generally not eligible for return or exchange, except in the situations described below or where mandatory consumer protection laws require otherwise.

2. JUST ONE Figures (Made to Order)

JUST ONE figures are custom-manufactured exclusively for you based on your submitted design and are associated with a unique NFT.

Because these products are manufactured only after your order is placed and personalized for you, JUST ONE figures cannot be cancelled, returned, exchanged, or refunded once production has begun, except if the product is defective, damaged, or we made an error in fulfilling your order.

This applies in addition to any legal exception applicable to personalized or made-to-order products under consumer protection laws.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item.

If your claim is accepted, we may offer, at our discretion a replacement, a discount for a future purchase, a partial refund,  or a full refund, depending on the nature of the issue and applicable law.

Items returned without prior authorization from our support team will not be accepted.

Returned items must remain in the same condition in which they were received, unused, with all original packaging and proof of purchase.

For assistance, please contact us by email at hello@myone.xyz.

Cooling-Off Period

In some jurisdictions, consumers may benefit from a statutory right to withdraw from a purchase within fourteen (14) days.

However, this right may not apply to:

  • collection figure associated with a digital content (including NFTs) once delivery has begun with your prior consent;
  • personalized or custom-made products, including JUST ONE figures;
  • other exceptions provided by applicable consumer protection laws.

Where a mandatory right of withdrawal applies, nothing in this policy limits those statutory rights.

Refunds

If we agree to issue a refund, we will notify you after receiving and inspecting the item.

Approved refunds will be processed using the original payment method within a reasonable period. Processing times may vary depending on your payment provider.

If you have not received your refund within a reasonable time after approval, please contact us by email at hello@myone.xyz.